Trend micro software not updating

In contrast, standalone PC/closed systems are, in many cases, believed to be safe and secure because they are not connected to external systems.However, they are in fact exposed to malware infections from USB flash drives and PCs brought in from the outside.Basically it all started when I tried to update my newly purchased Trend Micro. INSTALLATION Before installing Trend Micro Anti Virus plus Anti Spyware 2008, make sure your computer meets the minimum system requirements of the program. Click on Desktop as the location and click on Save. Double-click the downloaded file to start the installation. Best Regards, Geno Romblon Consumer Support Team Trend Labs HQ, Trend Micro Incorporated1/20-Dear Tristan, Thank you very much for trying to help me fix my problem.When I try and update it says that I need to connect to the internet before I can update. Follow these steps to install Trend Micro Anti Virus plus Anti Spyware 2008: 1. If you are using a CD installer, insert the CD and click Install Program. The Trend Micro Anti Virus plus Anti Spyware installation window will appear. (Note: If you can't click on the link above, you may copy the entire web URL and paste it on the address bar of your internet browser.) Please reply, for us to know if your inquiry has been addressed completely. Do not hesitate to tell us about problems with regards to our products. Unfortunately, the things you have told me to do in your last email to me did not work.

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Customers using older products must either update or apply the New Pattern File Numbering Format Service Pack to their products as soon as possible to ensure receipt of new multi-digit format pattern files.Systems previously unavailable to take measures against malware because they were not connected to the Internet, or anti-malware software could not be installed (*1) are enabled to scan and remove malware with the latest malware pattern file (*2).The features of TMPS2 are as follows: The management program provides the centralized management function.Please wait forty-five minutes before trying again." Here are my emails to Trend Micro and their responses...1/30Dear , A pleasant day to you! Back up patchw32and ciussi32-Click Start - My Computer or Computer in Windows Vista -Open Local disk C: Go to \Program Files\Trend Micro\Internet Security-Copy the files patchw32and ciussi32and paste to Desktop -Delete patchw32and ciussi32from C:\Program Files\Trend Micro\Internet Security C. Double-click tis_160_win_en_patch_sffnup1645and follow the prompts to install the patch.Thank you for contacting Trend Micro Technical Support. After downloading, close all windows and double-click on Hijackthis_v2 4. Start All TIS Modules -Double click on My computer/Computer on the desktop -Double click on drive C: -Double click on Program Files folder -Double click on Trend Micro folder -Double click on Internet Security folder -Double click on -Click on Start All Components D. After install, restart your computer and check again if you still have the same problem downloading updates.